Order Status

Tracking Your Order

Please allow up to 24 hours for your order status to be updated. Once an order has been placed on our site, it normally takes 1-2 business days for processing, after which it is shipped from our warehouses. After an order is "shipped", you will receive an email containing the tracking number along with a link where you can periodically check your shipment. Please make sure our shipping notification email is not in your spam inbox.

If your order status shows "shipped" that means the shipping carrier (usually USPS, or UPS) has already picked up your package and is being processed by them. However, the tracking number or information may not be updated in their system yet. It may take up to 24 hours for the shipping carriers to update their tracking system.

If your order status shows "On-Hold" that means your shipping address can not be verified by USPS address verification, your order will be On-Hold until a verifiable address is provided. You can check your address against USPS website at the following link:

http://zip4.usps.com/zip4/welcome.jsp

If you live on campus at a college, make sure you give us the Complete Address. This is the most common unverifiable address problem we encounter and often result in extended delays. Please make sure it verifies with the above USPS link.